I've tried a couple of times to use the online customer service form to report that a lens cap was broken in transit. A lens cap is a small thing considering the lens was in fine shape and the hood was not damaged even though, it, too, had been dislodged from being locked on the lens.
I've given up on getting a response and a replacement lens cap as I will be needing one very soon, so I ordered a cap from another source. This makes my purchase higher than was agreed.