Han K.

You may be fine if you're just stopping by for a few things. I'm not sure those five star feedbacks from others who may have been to the store only few times give a full view. For professionals and amateurs who are looking to expand time and money there regularly might run into issues eventually. I had difficulty returning some used equipment. Understandably if you buy enough new and used stuffs you may eventually run into some defective ones. However the real risk is when the vendor is unwilling to provide a reliable return process. I no longer have confidence in them as a source of new or used equipment knowing that they may not stand behind their sale. Once I noticed them simply putting back a defective camera back into their inventory that had obviously broken lcd screen; I don't know whether they were clueless or didn't care. Negative attitudes of some of their staff have always been visible however I didn't take that too personally since that seems common in most retailer work settings. Still it was very off-putting when an employee slammed or tossed down the items you're purchasing on the counter while you are spending $900. So much trouble for trying not to buy from evil Amazon. If you think this is a local business you might be only half right. It's a NJ based company that happen to open another store in Philly with staff from NJ and some locals.

I've been buying regularly from them since they opened the store last year and I only had a few relatively small returns out of some 8k in total transactions. The store manager Chris F. Was very adamant about their return policy that he was unwilling to credit me for a one returned filter. He seemed more interested in being defensive and repeating a typical retailer excuse and generic response rather than being constructive. He was visibly angry that I had filed a complaint with the company flagship store about the return and had a lot of assumptions and didn't seem interested in understanding; I took the time to ride a subway and talk to him in person but he was more interested in proving me wrong or punishing the customer. It was hard to having to explain to him that as an Asian person it has been harder and felt less safe to ride subway to the store and that I don't own a car. He had effectively escalated the issue and destroyed a relationship with a customer failing to consider the length and time the customer went through. After 12 days of returning two items I'm still waiting for refund for some $350. Because of this experience I've decided to return all other previous purchases and fire the company as a vendor. I also plan to recommend several of their existing client organizations to review their vendor status with them. I'm taken aback at how inexperienced and unprofessional this NJ based company has been.