Kelly H.

AirBNB denied paying a substantiated claim of property damage of a little over $3500. 00 from one of their guests staying in our duplex suite. The rules were no smoking, no pets and no more than 6 guests. These guests destroyed our duplex. They punched and broke glass of entry door. Smoked, had 3 dogs which one bled being in heat, as well as stole and damaged furniture. A neighbor told us they had over 15 people in the rental. AirBNB claims they have a host guarantee for property damage. We filed a police report, took pictures of all the damages, got invoices, quotes, receipts of things that either needed to be cleaned or damaged that needed to be replaced. We submitted to AirBNB all valid proof and they closed the case out with a $279 reimbursement and stated they mediated this. This is unacceptable because we are well over that amount and have already paid out $2500 to fix these damages. I am filing a complaint due to AirBNB not screening their guests as well as false advertisement of their host guarantee. We are super host and this is how AirBNB takes care of us. Beware and stay away from this company!