Kelly F.

I searched dozens of sites to find exactly what I wanted. Ordered a 12X12 flush mount with crystal front. Paid additional for express shipping. No other company I searched offered every feature that I was looking for. Leather, crystal front, the specific binding ZNO offers is better than others I looked at. My book came today, after 3 weeks vs 5-7 days. I have accepted that okay, this is custom, and I maximized every page, and detail. I will forgive the delay, as in Canada, this book would have taken 3x as long. I can't say that I was impressed with customer service. No they do not answer phones, however I did get a vague response via e-mail. There is a very tiny issue with the photo on the crystal front not reaching to the very edge of the glass, at the bottom, I missed it at first glance, had to be looking for imperfections. Other than that, I am in love! The quality of the images are incredible! I can see the tiny blond hairs on my arms, and the texture in my "real silk" flowers. Even the photos that the software "warned" were low quality are stunning. I was having nightmares after reading these reviews. They are not what we are used to as far as customer service level, however after ordering a photobook from another company, as my guest book for the wedding, this album is spectacular in my opinion.