Kelly C.

My parent there 2 yrs. From the beginning, issues. Never enough help, poor care, cold meals, cookies baked hard as rocks. I'd pay for level 4 care, if walk in, no one feeding her. Food be cold, I would ask them to please reheat it, they say they're not allowed, have to have someone from kitchen do it, there's always an excuse.
Sometimes mom would be falling out of her wheelchair, I would walk to nurses station, mom 4-5 steps away...and they would say, "we'll get to her."
Nobody has any care or empathy. But there will be five or six girls standing talking.
Her clothes at times would be thrown on the floor, I would find her toothbrush in the middle of the bathroom floor, her bed sometimes was rarely made, and if so it was sloppy and all the covers were laying on the floor.
Once she was taken to the hospital. When I got back, there was broken photo frames, shattered glass all over the floor. It happened on Easter weekend. When we got back about 11:30 that night, the glass was still there from that day on the floor.
I went to the station and asked if someone could please clean it up before I took Mom out of the wheelchair.
This is a direct quote, they said," housekeeping doesn't work on holidays so we can't clean it up."
I got angry and said, "someone's going to clean it up and soon or it's going to be reported."
Then a few months later under her feet in dining room, was broken shattered glasses. She did not have on shoes! That, I was smart enough to take a photo of... These people are really so stupid and have no common sense. I literally had to ask someone to please clean the glass up and move my mother to another table. No common sense.

I've had two friends take their mother in, and the first one left after 2 weeks, the second one left after 4 days. Their reason: "they could not stand the level of care." Moved their mothers out.

When I complained about so many issues happening during our quarterly meeting, I was told, (and this is a direct quote,)" if you're not happy with our level of service, I'll be happy to find you someplace else to move." Quote!

So instead of fixing a problem, they would rather have you move out instead of them doing their job, like my 2 friends did, one of which my next door neighbor.
I could not move my mother or I would have, due to her fragile state.
One of the aides took her laundry basket and sat it under her bed, then lowered her bed down on it and crushed it. She realized it was a brand new, so she decided to destroy it because she was upset, I was wanting my mother taken care of. But, That's what you can expect from 19-year-olds. Some of the aids were only 18 years old! No training, I asked one at one point, and they said and I quote, " no training. We're just set loose.". Quote!

One thing you might know, for sure, they do not do oral care at this facility. I went over and over and over it a thousand times with them, but they do not provide oral care. My mother had all of her teeth and even her dentist said her checkups could be a lot better. He even wrote out on prescription, to be in her file, ( But of course the residents have no files). I taped it to the bathroom wall, so they would see that. But they conveniently overlook it.
They want to do as little as possible to get a paycheck. Trust me, there is absolutely positively. No oral care. They put them to bed without brushing their teeth, and I don't brush them in the morning because they told me there's not enough help and they are getting people dressed as quickly as possible. So you do not get the full amount of care you think you do and pay for.
Plus my mother wore pajamas, and they never, unless I complained, put pajama bottoms on her even in the coldest months of winter. I would go in at night and take pictures under her blankets as proof. She was in her 90s and she was cold but they didn't care. As long as I didn't have to put the bottoms on her, it was too much work. But they don't understand. That's what they're getting paid for is for caring.
Than one of the girls said well both of the residents were nightgowns, so I bought her a nightgown. I'd still go in and they were not smart enough to pull it down! They put them on them while they're sitting all the edge of the bed and let them lay down but do not pull the gown down, so my mother was in a lot of discomfort with a lot of material poking her in her stomach and side. Again, there is no training available for these people at the Willows, they hire young people cheap, and they have no experience.

When they would undress her for bed, sometimes I'd find her clothes thrown on the floor, actually at times, BEHIND the chairs, it was a strangest thing, on even in the bathroom floors. None of these girls know how to pick up a room or to care for other people's belongings. They might care if they had to pay for it. I've taken many of pictures where her clothes found.
For the 2 years my mother was there, I literally, could not leave Lexington. I was over there sometimes 2 and 3 times a day as were couple other daughters of parents. They had the same issues I did. Some worse.
I couldn't even go out of town to visit my children or grandchildren. ( France, Puerto Rico, New York, etc. I did not trust the Willows with her care.
I would definitely think twice before putting your loved one here, they talk the talk but they don't walk the walk. If something goes wrong and the facility, it's always kept hush hush.
One meeting I was told that I was repeating myself, that at each meeting on the care she was getting. What I would find...Like I told them, " I wouldn't have to repeat myself if something was being done."

You will find that out once you get to the Willows, especially for the nursing home side.
Some of Aides come and go so fast. You cannot really get to know any of them. They work for a while and then they quit. They decide that's not the job they want. There was one or two really good ones, but they graduated in December and went on to work elsewhere. Plus, They work different hallways different times so they never stayed with the same residence daily, and the residents couldn't get to know them well.
The aids are always flipping, so you never get to know one, nor do they get to know the residents.
Another gripe I had, even though they have every couple rooms a computer on the hallway wall to put the residents chart, so that if a new aid would come in, all they have to do is to look and see needs of that resident. " They're not working."So there NO charts for the residents, and so they don't know what doctors orders are, or dentist orders, or how they should be dressed, nothing. Very sad, and you pay for them to take care of your loved one.
The residents are literally given a hit at a lick.
No extra care of how they're properly dressed, no oral care at their faces are not washed daily! They may get washed twice a week if they have a bath. It was terrible, I had to wash my mother's face everyday. And it's not my job!
Actually there have been times I've gone in and they put my mother's glasses on her, if you can believe this, upside down! I was so furious I took a photo of it. They have no common sense on how to put a pair of glasses on a resident. When I say they give the residents a hint to lick, they truly do when they don't even put their glasses on right side up.

Another time I went in my mom was complaining of being uncomfortable. I checked her bra, it was on inside out! Naturally I took a photo, and I complained at a residence meeting.
Do you know they actually had an excuse! No better what your complaint is, they always have a reason and not an answer. You will find out soon enough if you go here.
They said, " the girls working, do not wear bras and they don't know anything about the hooks. They all wear sports bras.". QUOTE!
Personally, I find that hard to believe. As if they've never walked into a Victoria's Secret or Macy's. It's just plain cruel them doing this to the residents. And if they do not know how to put a pair of glasses on or put a bra on, they should not be working with the elderly! You'd think!
This is one of the reasons I could never leave Lexington and I had to be there daily, because they were not giving her the care that I paid for and I personally think I should have some money back because I did most of their work! Eventually, you will end up doing their work also if you go here.

They've just recently had some more people quit, So they are really not fully staffed right now and cannot expect good care. Of course they won't tell you this, you have to be there in person and see what's going on daily. They want your money.

I would ask that they please clean her wheelchair and show them photos, I was told that the 'night shift would shower her chair off.ravh night."...yeah right... It never happened. I got so disgusted that I would just clean up myself, wet paper towels and just flip it all on to the carpet. I felt like I was preaching to the choir and you will too. No common sense or care.
I paid over $10,000 a month, for nothing.
They're all so supposed to lift the residents with gaite belts, fair warning, THEY DON'T, unless you specifically catch them in the act. I've got so many photos of them lifting my mother by the back of her pants, waist. They pull up and rip the elastic out and give them major wedgie's which cannot be comfortable for both men or women. Again, they do not care, It's whatever's fast and easiest to collect the paycheck.
When I went to show them the photos, they said I would have to erase them. I could not show them. But I did keep some to show my family and they were totally disgusted by it.
They were told repeatedly, it was " in her chart' not to lift by the back of the pants. But they continually do it because nobody knows how to read a chart! I saw them do it to other people, not only my mother.
The two ladies my mother shared a room with, her time there, also kept an eye on things if I had to leave, run errands, and they would catch them doing the act and would let me know, when I returned. They'd take a photo for me...That they did lift her by the back of the pants.
They are too lazy to find a gaite belt and do the job right, it's just easier for them to yank them up by the back of the pants and rip their pants. I actually had to have them replace quite a few pairs of my mother's pants because of this. No common sense, cheap labor, but they will raise your rent every January 1st, but the care keeps getting worse and worse.
I have several ladies that I have become friends with through our mothers, one is still there, the other her mother passed right after mine. They are both still upset with the Willows, I think one is going to take legal action, not cared for, They were there and continually asked for help, and she passed. None of us, and I repeat, none of us is happy with the facility. Especially the nursing home side. They figure the people are too old to complain. That's why you need to be there to see everything that's happening to your loved one.

My mother had her wheelchair damaged. They had "repair' it several times. It was brand new when we went in, brand new, and they BROKE the brakes, they spilled food on it,.damage where the AIDS would run it into the doors It was constantly filthy which I took photos of, and a resident had her wheelchair stolen. They couldn't find it anywhere. But of course, they feel since it doesn't belong to them, they don't need to care.
Just be prepared for a lot of extra work and a lot of sleepless nights if you choose this place. Much more to say, but you'll find it out if you move there.
I might mention too. There have been a time or two that I have walked in, and the TV in the Commons area, Not very friendly TV shows on.
At one point I had to please ask them to change that channel as they were showing a prison scene with a man about to be raped by two other guys. But the girls are not smart enough to understand this, and change it to something more delightful, such as shows that they remember from the 60s such as a clean show like $#*! Van Dyke, Andy Griffith, Hazel, Bewitched, something they can relate to, actually relate to and have a smile on their face. I would be scared if I brought in a young child in, and that scene and those noises were on with young children in the room. But of course, they're not smart enough to realize this.
I think the soap operas and TV shows are on for the girls working at the nursing station, not for the residents. Like I said, no care, no empathy, and no common sense.
I want to add about 25 photos, of filthy, filthy wheelchairs of all the crap residents sit in, her toothbrush on the floor, dirty toilet, her clothes on the floor, broken glass under her feet, her bed made terribly in all the blankets on the floor, so many others, but my phone will not let me go back past 6 weeks. My mother passed away almost 8 weeks ago. But if I find a way, I'll be posting those photos.

Filthy, dirty, no common sense used, ants, residents just sit in front of TV, poor snacks, no stimulation, some sit in urinated pants, the E.D. At time, never walked over there few times a day to keep an eye on things. More interested in tight pants and heels.
Corporate should make many unannounced visits, and inspect Memory Care.
General public doesn't see, behind locked doors. If they did, they wouldn't live there, as down the road, their lived one could end up over there.

They moved my mother over there, from assisted living side, THEN, they text me, she's moved. I was mad, no warning, didn't let me be there with her.just dumped these things in a memory care room.

Things like this, is what you can expect.
I got her out of there, moved to Preston I, what a world of difference. They told me, and I quote, " we won't hire anyone looking for a new job, looking for a transfer from Morning Point. That was music to my ears. Mom was finally safe and gained 11 lbs in her first month they showed me, at Preston Greens. Had warm food, balanced diets and no more water.and saltines for snacks. GOT REAL hot chocolate and FRESH fruit, hot meals. I went home and cried, finally an establishment that had a hold on how things ran.

I'm not shopping Chico's as much as I used to, especially for shoes. It's very hard for me to spend $139 for a pair of sandals that have not much to them and that would slip and slide off your feet.
I find much nicer ones, comfortable ones, and prettier ones at DSW for as much as $50 to $60 less. And a huge selection!
I looked at a pair of traveler pants that were quite expensive, for piece of polyester...no pockets, etc...just pull up and elastic waist. I actually needed them for leg surgery for the looseness of the material and the ease of pulling off and on day I'd be going home. The EXACT same day, I went to Marshalls and found the exact same pair, to a T, couldn't tell them apart... by different maker, for only $10! I was thrilled with my find.