Kelli S.

Booking.com does not ensure that properties in India (and likely other countries) fully disclose their policies. My fiance and I were turned away from a hotel in Mumbai in January because we were not married. It was more than just an inconvenience, it was completely disastrous. I phoned in and advised Booking.com of the situation, they didn't follow up with me as promised so I emailed them back two weeks later. When I asked for more compensation than just the extra expenses incurred, that email was completely ignored. I'm not asking for a lot, more just a sincere acknowledgement of our experience and the willingness to fix the issue so others don't experience the same thing. I also noticed my review that was intended to warn others about the property's policy was removed in the last couple days. The hotel's profile has still not been updated to include this very important policy even though Booking.com said they were working with the hotel to have this updated. Other properties in Mumbai mention this policy so Booking.com should make sure it's posted where applicable. Just want people to know that Booking.com doesn't care if policies that might affect your travel plans are fully disclosed. Booking.com makes a lot of money but doesn't care when things don't go smoothly for their customers.