I filed a dispute with the Quality Assurance Department and received an analyst that the "paper was overall comprehensible." I immediately responded to the writer that the project directions were not followed. This was my first time using this service. They will not offer you any compensation but a rewrite which was not possible for me. They took $220.
Tip for consumers: The customer service representatives are very nice and they will call you on the phone to discuss everything. The service changes when you have a dispute.
Dear Kellie,
Thank you for letting us know about recent experience with us. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concerns. Our goal is to provide consistently reliable product and an exemplary level of customer service. May we request that you provide us with your order number so we can further investigate? We hope to hear from you soon.
Dear Kellie,
Thank you for letting us know about recent experience with us. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concerns. Our goal is to provide consistently reliable product and an exemplary level of customer service. May we request that you provide us with your order number so we can further investigate? We hope to hear from you soon.