Kele J.

I have had REPORTED issues with my internet for the last two weeks. I have called Suddenlink repeatedly about the issue. My modem is defective and the internet signal is intermittent--on for five minutes, off for 30. I work from home and the inability to rely on a consistent signal is extremely detrimental to my ability to do my job. Finally, they agreed to send someone out. My appointment was for last night. The technician NEVER showed up, and marked the appointment as "customer cancelled." This is a complete and total fabrication. It never happened. Now, they can't come out until Thursday morning. Today is Tuesday. How am I supposed to work?

They do not care. Suddenlink customer service is non-existent. Even worse, is there is nowhere or nobody to escalate a problem to. This is beyond a doubt, the worst experience that I have ever had with an internet company, and I've had to deal with data caps from satellite!

If you have a choice, DO NOT go with Suddenlink. I'm moving in March. One of my reasons for doing so is to get away from being forced to choose between Suddenlink and satellite. Horrible service. Wretched customer service.