Feel bad giving this company any rating. They are without doubt the worst company I have had the displeasure of using. Missed appointments, shoddy workmanship (Plumber broke another part of the boiler that led to more delays) applalling customer service section, only interested in getting your money. After over 2 weeks of trying to get them to fix the boiler to no avail in the end I called a local Plumber who fixed the problem in 2 hours. After all this Rightio still wanted to charge me... incredible! Mentioned to them how they had been guilty of not filling out their obligations under the Consumer Services Act... that worked!... so suggest others do likewise with issues with this company. They are a prime candidate for a TV slot on Watchdog.