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Keith S.

  • 1 Review
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Entertainment

Member since April 2019

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1 Review by Keith

I purchased tickets for a concert on 03/21/2019 show cancelled on 04/04/2019 then
rescheduled for 05/31/2020? At this point they had no knowledge of this and when I made them aware of the situation the offered to list the tickets and resale them for me and hopefully I would get the full price I paid. How does that work I just wanted my money back it's like paying for a car and the waiting for over a year to get it. They are absolutely thieves in my book and how they can get away with it is that I used their service. I would strongly advise anyone to avoid them like the disease they are and if everyone did so hopefully they would cease to exist. I don't see how a person with a conscious could ever work here. I can only hope this information helps someone avoid what I went through but if you want to give away $500 then this is the place for you.
Mary H. – StubHub Rep
Keith we are so sorry you feel this way. We are a marketplace to allow other sellers and buyers to purchase tickets. Because you purchased tickets from another seller you are now the owner of those tickets. Having you re-list those tickets since you can't attend is the best option to getting your money back. We are happy to explain our business model further to you and have our Social Care team take a look. They can be reached on Facebook or @TeamStubHub on Twitter!

Keith Has Earned 2 Votes

Keith S.'s review of StubHub earned 2 Very Helpful votes

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