Keith R.

We purchased a new 55" TV55" U6KAU 4K Mini-LED QLED Smart TV 23. We needed help as the onl;ine cart was giving trouble and the phone help was brilliant! The TV was delivered in a day althpugh initially we expected to wait until the following week (it was friday). The GoodGuys saw an opoprtunity for a vehicle to deliver it enxt day, and they duly did. Great delievry servcie from some very nice guys. The product is immaculate. Recently they also fixed our washing machine on warranty - a really good company in our experience.

I've written some good reviews for Bark and I'll leave them be. Today though I am disappointed. I used up two paid leads at a cost of $148 (quite cjeap by Bark standards!). You win some lose some as expected. But these leads never gave anyone a chance. Here are the responses I got (eventually):

"Hi Keith Thankyou the job is no longer required" and
""Hi Keith, sorry I'be cancelled my request."

So as you can see, I didn't lose on a bid - these clients simply withdrew from wanting a job done. I never even got to put in a quote. Clearly, they were not serious leads - but the price was damn serious.

I tried to get a refund on these false leads and was told:

"We will not return credits in the following circumstances:
1. The mobile number has been verified (they do verify numbers and emails)
2. You make contact with a customer, but do not secure the job
3. The contact information is valid but the customer does not respond"

Point 1 is meaningless really - a number has no value if it's not answered.
Point 2 seems fair, but isn't if the customer hires nobody and gives no one a chance to quote.
Point 3 is a real stinker and unethical. You can pay up to $120 for one lead and that's actually OK as long as they (Bark) take care of lead quality - and they don't beyond initial contact details.

So. Having just purchased another $500 of credits I'll see how it goes and then review my commitment.
I'm really very sad about this - as I said, I've left them some very good reviews in the past - and they were justified, just as this bad review is justified now.