KEITH P.

Day of boiler failure (mid afternoon) contacted Plumbingforce and arranged an appointment for 10am-2pm the next day. No contact made by Plumbingforce by 1.20pm on the day arranged, so I contacted the help desk. Received a call back to say that the appointed engineer had 'gone home to sort out domestic problems' and would not be returning that day {Saturday), so there was no prospect for my boiler problem to be resolved until the following Monday. The help desk agent was extremely apologetic, but it meant that I had to suffer another two days of extremely cold weather without any heating (no service on Sunday). Now the good part! An engineer, Justin Sidhu, arrived on the Monday as promised and carried out a very professional examination and repair to the boiler. The service he provided could not be bettered and, within 40 minutes, my heating was once again functioning. So, initially a regrettable experience recovered well.