keiona W.

Left us stranded in las Vegas
We flew in from new Orleans to Las Vegas on 10/18/19. We booked our rental car through hotwire. We landed around 1115pm according to the rental car customer service ace rental car closed for 1130pm so we knew we couldn't make it due to we had to take 2 shuttles to get to the car rental location. We called hot wire to explain what time we got In and we were assured that ace had to hold our rental for 24hrs so we lyft to our resort. We made it to ace rental 7am and was told by the front desk lady that they didn't have a car for us and our time had expired she said we had 12 hrs after reservation which we didn't understand because we made it there before the time. We called hotwire and got LARRY the customer service rep. He then spoke with the agent at ace rental car which he and the lady got into a argument due to they have a agreement with the rental car companies to hold the cars for 24hrs and they were not honoring it. At the end hotwire gave me a refund but did not put me in another car comparable in price everything was higher due to we had to get a car the same day. Hotwire would pick up the difference for this big inconvenience so basically they left me stranded in Las vegas with no car. I will never book through them again