K E.

I just rec'd my first order. I paid $8.99 extra for expedited shipping... which their catalog order form clearly states as UPS 3-Day Shipping... in order to have the pkg delivered by UPS and not the Post Office (I have an account with UPS that automatically diverts my pkgs to their local office for me to pick up. The Post Office just leaves them on the doorstep and they get stolen). So what did they do? They sent it via DHL hand-off to the Post Office, and I was informed it would be delivered today! So in order to avoid a stolen pkg, I had to cancel appointments and stay home. When the pkg arrived, I waited 25 mins to get through to Cust. Svc. To request a refund of the $8.99 because I did not GET UPS 3-Day Shipping. Both the rep and her supervisor refused because "UPS wasn't the guaranteed shipper" despite what's printed in their catalog (see photo)! The supervisor said "the package arrived on time and besides, we're not responsible for misprints." It wasn't a misprint, Mr. Cruz, and you know it. So even though I reminded him that I was a new customer, and that I was making a reasonable request, he refused to refund me the $8.99 saying "we'd never be able to recoup it from the shipper." Like I care! Appleseed's lost a customer. Try recouping THAT.