I subscribed to the website as I was trying to find work in the field, but quickly realised it would not be worth the money. The first time I asked for a cancellation of the membership and a refund of the annual cost I was told I could not get a refund, but they offered me a free CV review. I was not happy with the solution, but accepted the situation. Before they took the next automatic renewal payment out of my account I tried to cancel the subscription online. However, they have made the process of cancelling on their website incredibly difficult and non-user friendly, and while I thought I had cancelled it, I was again charged the yearly membership fee. When explaining the situation to customer service I was again told I can't have the fee refunded. This is the first time I ever experience anything like this. DO NOT become a member and prevent others from falling in their trap. I'm utterly disgusted by the whole company.