K B.

This company was perviously know as butter and bar. They now go by beauty Naturals Express. This was my second time ordering from this supplier and i was shocked to see that operations had gotten worst. I like to support women in business, especially single moms. I was empathetic with my first order due to the fact that she was moving and was having marital problems. I received my order damage and cracked out. The integrity of the natural butters were compromised and i lost money. I wanted 2 year to try again because i felt she was trying. She responded to my emails clueless to the issue. She checked her records and send it was sent. Except the address was incorrect. How? I don't know. She had my pervious address from my first and decided not to follow up with the billing address placed on the 2nd order. I corrected the address. She said the package was on it way. I recieved the tracking number and waited. Months passed and i checked with the shipping company who explained they never received the package to deliever. I was shocked. I then contact her again 5 months after the purchase, she refused to respond and then i asked for a refund. I still have received a response and i still have not received my refund. I made a complaint on the BBB site regarding this business to help me solve this issue but i can clearly see that i was robbed. I was disappointed and completely dissatisfied by this process. I will warn you. Do not purchase from this company. Now i hear she has an amazon site. I am sure there are alot of dissatisfied customers. It is not worth it. She needs to be shut down.