K B.

I ordered an engagement ring to be modeled on a Cartier design. They assured me it would be an exact copy.

It turned out to be anything but. I highlighted in the design stage that the claw setting was much larger than the original but they informed me it would polish down smaller during the manufacturing process.

When it arrived the finish was in my opinion appalling. The claw was as large as I had feared and each claw was round in shape while the original is shaped more like an eagle talon.

The side channel walls were irregularly and poorly polished and the channel set diamond settings protruded above the channel at random heights with one particularly high.

Finally the under part of the settings were not polished and seemed to be left as cast. The overall impression I had was one of really cheap quality and no attention to detail.

They offered to take it back and rework it but I didn't have any confidence in them doing a better job second time round plus I had also paid nearly $700 in import taxes and a fiancé waiting for her ring so it would have been tricky and time consuming.

So I took it to an ex Graf diamond jeweller who removed the main claw and made one to the original design, removed the diamonds and repolished everything to an amazing standard, he also replaced two of the diamonds that had cracks in which I had not noticed.

So on one side It cost me a lot for a ring that I ended up just using for spare parts, but on the other side I discovered a true craftsman who I will be doing a lot more business with

Update

I posted this review originally on Trustpilot and within 2 mins had a call from the Brilliance management indicating they would have liked the chance to remedy the situation which was a nice touch, however they then proceeded to dispute the transaction even took place to get it removed and I have just had to send the order details through to get it reinstated which of course is a little more hassle.

I have sent photos to them in the meantime to confirm the points made, it will be interesting to see if this review is challenged or if they are serious in proving they care about the customer experience.

Watch this space for further updates