K B.

I started purchasing from Zulily several months ago. My 1st order of a couple of tunics and a pair of sandals was a disaster. The tunics were ivory and navy and were of the thinnest, cheapest quality I've ever seen and the sandals looked nothing like pictured when I ordered them. I sent everything back, paid shipping and a 2.00 restocking fee on each item which makes no sense since they don't stock any items and the emails even said the items were on their way to Zulily by the vendor. I had no choice but to accept a store credit equal to almost half of what I paid originally.
I wasn't going to order from them again, but because I had the credit I ordered a tunic from a different maker and it looked good, so I thought OK, maybe that 1st order was a fluke. Well, my next order was the brand Simply Couture because they have some very pretty tunics. When they finally arrived, they were all damaged, the person who made them (in China) was either inexperienced or just didn't care because the seams didn't even match at the bottom, threads were bunched up, embroidery was unraveling and the lining was a disaster. Also, the xlg fit like a med. I took pictures and emailed them to Zulily, letting them know that this is the kind of junk they were sending customers. I think they must have already known because they told me not to worry about returning the items and at first they were only going to credit the cost of the items back to my credit card, but I told them I was not paying shipping on damaged goods and they finally gave in and gave a full credit. I will say that I have ordered a few more items and they weren't great in quality and ran small, but I kept them.
I recently had a moment of weakness and ordered 3 more tunics from the Simply Couture line (ordered 1xl so they would fit like a USA lg) and when they arrived, all 3 of them were damaged. Seams weren't straight, had holes in some seams and trim wasn't completely sewn on. I also ordered a very cute tunic with a flamingo on it, but they didn't even take the time to put a hem on it, was just cut fabric. I might add that I sew, so I can spot flaws right away. Once again, I sent pictures of the damaged items to Zulily and they told me not to send them back and they credited my card and offered a 10.00 credit to my account. It would be great if these 6 tunics could be fixed because they're very pretty, but the damage is so bad they would have to be completely taken apart and I still think they won't hang right because of how they were cut.
I have bought a few pairs of Fergie and Peter Dumas sandals, and though they are not real leather, they fit true to size and are not bad for the price I paid.
My advice is to not set your expectations too high. It takes a long time for shipping, they don't usually look as good as the pictures, the quality is mostly a thin polyester blend, you never know if it's going to really fit and you definitely are not going to get back what you paid if you're able to return something. My best advice is if you receive damaged goods, take good, clear pictures of the damage and email them. You may end up in a battle over shipping or other charges, but stand your ground with them because they do not want to give back any more of a refund than they have to! I have also bought some decorative home items that were very cute, but again, it depends on where they are made and the craftsmanship. I would love to see them post reviews for an item, which would be great for determining if an item runs small or large and would be a huge help in deciding whether to buy or not.