Kay S.

We went to Austria last month (Aug 2016) after renting an apartment via HomeAway.com. Unfortunately we were guided by the positive reviews (averaging 4.9 stars). When we got there the owner (who lived above) was very kind and pleasant and asked if she could bring a plumber in to sort out the bathrooms. We agreed but when we returned some of our personal property had been moved which was intrusive. Several other things occurred which we weren't happy about but we just decided that maybe we had been unfortunate about our experience when everyone else on the reviews had praised the apartment so highly. Then the owner left us a negative review saying that we hadn't followed the house rules, weren't communicative and even said that we weren't very clean. (We emptied all trash, cleaned the floors and wiped all surfaces before leaving... and paid a 50 Euro fee for cleaning!) So, we thought we would respond by leaving a true and accurate account of our stay via the reviews for that property. The review stayed up for a day and then disappeared... NEVER AGAIN are we using a company that allows you to be misled and humiliated without a way to respond.