Kayla R.

This will be a 2 stage review because I haven't received the t-shirts yet... This review is the order/customer service process ONLY.
I placed an order for 3 t-shirts for my son then realized I could also order for my daughters when the 10% brought the total down below the $75 costing me more in shipping so I wrote customer service right away and said "Message: I ordered to quickly and wanted to cancel it so I could add a couple of more t-shirts so I could take advantage of the 10% discount and free shipping. I do not want to add more shirts and not get both. It was bad enough that I ordered $75 dollars worth... used the coupon and then lost the free shipping on orders of $75." Customer service replied with "Thank you for contacting Design By Humans! - This is an automated response. - Your request (#######) has been marked closed. This has happened due to one of the following reasons:
- Your issue has been solved.
- We do not require a response from you.
- The ticket has been inactive for a period of time.
To comment or reopen the request, please reply to this email. Thank you and have a wonderful day!
SO I GUESS THEY DIDN'T NEED MY BUSINESS! I have never worked with such a company (well that isn't entirely true) but now-a-days with all the competition... You would think that the owner of DesignByHumans was actually a machine to let his employees (Tristan to be exact) cost him $$$$$ To note... I had also added 2 shirts for each of my 3 kids and one for me. $25 to $28 each (pricey I might add but to support the arts (which is probably a lie after reading other reviews) I thought okay. But never again. Lots of other companies (maybe even ran by robots that offer Great Customer Service) at lower prices are out there. I ordered a t-shirt to see if the product is as good as they advertise or bad as the reviews. I will report back. BY THE WAY... you CANNOT combine the WELCOME TO DBH and also get FREE Shipping when SPENDING OVER $75. I guess they really do not appreciate new customers. Bummer.--- By the way, I gave them 3-Stars (2 more than necessary) because they have a nice concept and might make it once they get their ball game in order.