Kay L.

I have been a loyal Kohls customer for years but am done with them after this Christmas season. I placed orders in Nov. For gifts for the beginning of Dec. The order of course did not arrive by the promised time. I also placed an order for the beginning of December delivery. I live in Pa. But had the order sent to a store in Colorado for pick up. Today I received the order in Pa. They invoice listed me as ship to and my sister in Colorado as sold to despite charging it to my card. To add insult to injury, they sent the wrong items. I ordered Apt 9 yoga pants and a woman's wicking t shirt but received a junior sweatshirt and Vera wang jogging pants. Had the woman in customer service at store place a new order for delivery to Colorado but realized a few hours later that she reordered the incorrect items that I had received instead of what I had ordered. Called customer service to cancel order but of course they can't because it is already shipped. Really? Why does it take weeks to get orders? Of course customer service is not located in country and do not understand what you are explaining. Very frustrating. I bought a lot online this year and Kohls is the only store that I had issues with. Buy elsewhere and save yourself the hassle!