I booked a flight on Oct. 31, and received confirmation quickly. A few days later, I got an email saying my flight had been cancelled at my request. This was absolutely not true. I emailed, asking for an explanation. The answer I got included a phone number, so I called; I got recording asking me to leave my name and phone number so they could call me back. I did that, but never received a call. I have now booked with a different company, with great results and a better price.