Kay H.

Ordered over $300 in shoes and my credit card was charged same day as order; then, order not shipped for over weeks, so I tried to cancel order and get my AMEX refund after they would not take calls or answer emails re the status of the order during those 2 weeks. (Most reputable companies do not charge your credit card until they ship.) Suddenly, Orthofeet decided to ship rather than lose the order, which was infuriating. I returned the shoes because they were of sub-standard quality, not to mention highly unattractive (compared to online photos). They delayed providing a refund, so I contacted AMEX and finally got a refund, less the shipping charges to return the products I tried to cancel. These people are so non-customer oriented they border on shady. You are far better off to buy regular shoes, then see an orthopedic specialist for an orthotics prescription. Then you know exactly what you're getting. (NOTE: Reviews on the Orthofeet website show only positive comments, probably written by their employees.)