Kaye T.

I purchased 2 of the same dress. One day apart. I didn't like either one. I retuned them both and was charged for 2 shipping fees and 2 return fees. They took a total of $29.28 from my account and I have no merchandise. When I called to speak to someone, the rep escalated my complaint. A lady called me back and said that it is the "consumer's responsibility" to read the policies and that she wasn't going to refund any of it. She was very snide. I asked if there was anyone else that I could speak with and she said, No, I'm the highest person." I have been shopping with BEBE for YEARS! I will never spend another dime with them. CONCUMERS BEWARE! Horrible customer service!