Worst, worst, worst experience when booking a room! I have never left a review before in my life but this was beyond words! They gladly took my money in booking a room and when I just went to "double check" my reservation by calling the hotel directly - they have no reservation and are completely full. I'm currently on hour 4 and still no resolution. They are trying to find me a comparable room - ugh! Words of wisdom... book directly with a hotel. For the few dollars you save its NOT worth it! NEVER AGAIN!