Kat S.

If I could give zero stars I would. Where to begin... the website advertises free shipping. When I placed my order, there was a shipping charge added. When I clicked on the? Mark next to the shipping charge it indicated that the free shipping is in fact a "shipping rebate". Furthermore there was an order "handling charge" also, which now had the total for my $16.99 item up to $29.00. I almost stopped there, but against my better judgement I went ahead and placed the order. Fast forward 2 weeks to the day that my item was guaranteed for delivery. Clicked on the link for tracking and it shows that the package was never delivered to UPS... called customer service. They blame UPS for losing it. Now the customer service rep tells me they'll put in an order for replacement and have it to me in a week. Mind you, this was to be a birthday gift-for a birthday TODAY. Furthermore, the rep explained the free shipping to me and it is actually a scam. If you sign up for freeshipping.com and pay a monthly service charge to them you can get a refund on the shipping from this order. I think not! As a matter of fact, now that I have taken the time to write this, I have thought about it and I refuse to give this company my money. I am calling back right now to cancel the order and get my money back from them. DO NOT USE THIS SCAM OF A COMPANY!