We’re in this together! Stay safe with our COVID-19 guide

Developed in part with a grant from
the National Science Foundation

Katie R.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since June 2020

  • Review


  • First Reviews


  • Thank Yous


  • Fans


  • Profile Views


Review Distribution

1 Review by Katie

During COVID I ordered Nike bikeshorts from Ssense. Upon receipt I tried on the shorts and they gave me a rash so I sent them back to return. The tags were cut off but the item wasn't worn for more than a couple of minutes. Upon receiving the item they told me that they will issue me a refund, but deduct $18 as a mysterious restocking fee, which is basically half of the price of the shorts. When I asked why such a fee I got a very rude threatening email from a customer service representative telling me that this is all they would do and threaten to decline refunding me all together.

I will never buy from SSense ever again.

Katie hasn’t received any votes.

Katie hasn’t received any thanks yous.

Katie doesn’t have any fans yet.

Katie isn’t following anybody yet.

Similar Reviewers on Sitejabber

Jake J. reviewed SSENSE

Terrible customer service! Do not buy from this site! They will not refund you for any returns....


I shipped back items and I waited 2 weeks to get a refund it's a shame Their refund takes 2 to 1...