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Katie R.

  • 1 Review
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Experience: Clothing & Fashion

Member since June 2020

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1 Review by Katie

6/24/20
During COVID I ordered Nike bikeshorts from Ssense. Upon receipt I tried on the shorts and they gave me a rash so I sent them back to return. The tags were cut off but the item wasn't worn for more than a couple of minutes. Upon receiving the item they told me that they will issue me a refund, but deduct $18 as a mysterious restocking fee, which is basically half of the price of the shorts. When I asked why such a fee I got a very rude threatening email from a customer service representative telling me that this is all they would do and threaten to decline refunding me all together.

I will never buy from SSense ever again.

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jakej210
Jake J. reviewed SSENSE
8/13/20

Terrible customer service! Do not buy from this site! They will not refund you for any returns....

catherinea227
8/13/20

I shipped back items and I waited 2 weeks to get a refund it's a shame Their refund takes 2 to 1...