Katie O.

FW Electronics, Fit-tronics, FZ Electronics - all the same company. They change their name because they have terrible service.

I ordered a Fitbit from them and after 14 days of waiting, I did not receive an shipping confirmation. I emailed customer service and they told me it had shipped a 4 days after purchase, and would receive it in 2 or 3 more business days. After I said I wanted a refund, they said they could not do that.

The day it was suppose to arrive came, and I did not receive the Fitbit in the mail. I contacted Paypal and Paypal opened a claim, and I got my refund. I believe that this company had no intentions of sending me my merchandise and had the plan of scamming me out of my money.

It is also possible that they did not have the merchandise I ordered, which is horrible business practice. Maybe they were waiting around for my Teal Fitbit HR to be sold to a pawn shop, fall off a truck, who knows. This company is awful, they should be thrown in jail.

UPDATE:
This is the email I got from them after I asked about why I received no shipping confirmation after 14 days:

"Hi Katie -This order shipped on the 28th by USPS Parcel services 7-10 business days standard (minus weekends and holidays) - 2355 4326 0607 7544 4436 -the insurance/delivery confirmation info, standard tracking is not included with free shipping: Delivery confirmation info updates on delivery scan. You should be receiving all by 8/12 - thanks. "

DID NOT RECEIVE ON 8/12. I also want to add that they refused to refund me. I had to contact Paypal to get a refund. Paypal also agreed that I should have received the item already.

FW Electronics, Fit-tronics, FZ Electronics - all the same company. They change their name because they have terrible service.

I ordered a Fitbit from them and after 14 days of waiting, I did not receive an shipping confirmation. I emailed customer service and they told me it had shipped a 4 days after purchase, and would receive it in 2 or 3 more business days. After I said I wanted a refund, they said they could not do that.

The day it was suppose to arrive came, and I did not receive the Fitbit in the mail. I contacted Paypal and Paypal opened a claim, and I got my refund. I believe that this company had no intentions of sending me my merchandise and had the plan of scamming me out of my money.

It is also possible that they did not have the merchandise I ordered, which is horrible business practice. Maybe they were waiting around for my Teal Fitbit HR to be sold to a pawn shop, fall off a truck, who knows. This company is awful, they should be thrown in jail.

On top of everything, the admin from this company begged me to take down this review because they are saying I am reviewing the wrong site. They said this is the actual site. http://firewirelabs.wix.com/tivo#!__store. If anyone on earth can actually buy something from this site, I would be shocked. The heaps of lies they tell is astonishing. Games over guys.