My belief is that this company is excellent, with a small exception. I do like their agents, but they take too long to answer the questions. First I had to wait ten minutes to get my turn with them and then the agent transferred me to another agent, which took another 5 minutes. I finally got the good service I expected and the paper was good, but the support could use some improvement.
We really apologize for the bad experience and we appreciate your feedback so we can improve our services. We will do our best not to allow such situations in future. Should you have any concerns or questions, you are always welcome to click the Live Chat icon on our homepage and we will be happy to assist you. Thank you for contacting us.