They honor their commitments. They constantly let the author know if they think they won't be capable of completing the assigned volume of writing before the deadline. I like how they went about it. Fantastic formatting. My situation and experience with them completely refutes the comments I've seen in the past that imply the authors are bogus. If this is what they call bogus, then I'd be proud to have it any day any time.
Dear Arabellaki,
We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words. You are always welcome to click the Live Chat icon on our homepage and we will be happy to assist you. Thank you for contacting us.