Katie B.

I ordered a framed canvas print of a picture of my husband and son for Father's Day. I ordered it in plenty of time for the holiday, it arrived 4 days before. But the finished product was not the same as the PROOF I approved- AND I paid extra to have it reviewed BEFORE it was made.

Any replacement would not be received in time. I contacted customer service THREE times over 3 weeks. I finally got a reply to my THIRD contact after advising them that I had made a claim with my credit card company not to pay them. This was their response:"Thank you for contacting us. I apologize for the delay! We've received an increase in contact and order volume recently, and have developed a completely new workflow which has resulted in a bit of a backlog with our products and customer service replies. We are working as quickly as possible to respond to emails in the order they are sent.

I greatly apologize that your canvas was cropped differently than the preview. We would be happy to help however we are not able to provide a replacement for the order if a claim has already been made for the purchase. If your bank is refunding the amount paid for the order we are unable to provide further reimbursements. If you are receiving a refund from your bank please feel free to place a new order through our website."

Basically, whatever lady, you got your refund so place another order thru the same process that failed you the first time if you still want it.

This was my FIRST and LAST order with CANVAS ON DEMAND.