Katie B.

I am so disappointed in the customer service I've received. First, Just Fly did not inform me of a cancelled flight which delayed my travel to Africa by over 20 hours. Then, I was told to cancel my entire flight by a representative the night before my trip. Then, I was treated as a child by the customer service representative as she repeated her statement, raised her voice, and put me on hold to get a supervisor for over 20 minutes. After over an hour on the phone (and the 4th time I've spoken with Just Fly regarding this trip) I was told they could not help, because they had used ANOTHER third party to book my travel and could not refund my flight I never took. Rene, the supervisor and Gianna the customer service representatives were not helpful at all. I count myself a very positive, hopeful person but I would not recommend Just Fly to even my worst enemies.