Kati C.

I don't usually write reviews endorsing businesses, particularly computer repair services. I started working on computers when they used 5.25 diskettes. Since then, every computer tech I I used disappointed me greatly, especially the in-house ones. However, my experience with Boxaid was phenomenal.

From start to finish, my technician, Zach at extension 809, was professional, patient, and positive. I had spent months trying to get rid of the BSOD (blue screen of death) on my desktop to no avail. Zach understood my explanation of the problem clearly, the first time. He logged on remotely and cleared up a whole bevy of issues in about four hours. He honored the quote of $89.00 for the job, which was a pleasant surprise given most consumers have at one time or another experienced tagged-on fees and add-on costs when it came time to pay. Zach is a native English speaker, so that spared us the pain of deciphering his speech (which is more than we get at ATT). He was very informative. His tenacity was exemplary. We were thankful we didn't, again, have to beat up our hard drive on the way to the trash dump!

The remote repair service experience was great! We appreciated not having to detach a million cords and lugging the CPU to the repair shop. Zach didn't keep us on the phone while he conducted the repairs so we were able to go about our day. He was focused on our job the whole time and promptly called us if we had to do something on our end. When he finished, my computer was running faster and without interruptions or hiccups.

Business transactions like this one are rare. We even have a 30 day warranty for the work. If you need help with your computer, call Zach at Boxaid. It'll save you headaches, money, and time.

The WSJ review was right on this one! Kudos!