I made a mistake and ordered the tickets I wanted for the wrong day and for the wrong amount of tickets. When I realized tpnight that I ordered the tickets for today instead of for tomorrow as I wanted I went to the chat window. I realize that the policy is the refund must be made before the showing but I honestly thought I made it the right day. They had no consideration for my mistake so I guess i am out the money. That is fine but I will never again use them to get tickets. Just had to write a poor review.