Sadly, this is my second attempt at ordering glasses online and again, they do not fit and the pupillary distance is not right. I really love the frames though, so I will try one more time to get frames that fit properly and lenses that are correct. I think it's my measurements that are the problem as I am new to this. Also, the price is significantly less than I'd pay in a store, even with my insurance.
My first customer service experience was great. I will contact Customer Service again to hopefully get a proper fit.