Kathy P.

All their advertising states free unlimited data. That's simply NOT true!

In my dashboard it says I have 4.5 gigs of data. I I'm home 98% of the time and yet my data is still inching up for some reason. It says I've used zero texts so maybe that's where my data is going even though I have been texting a lot. To top up your data is pretty expensive compared to other companies, so I imagine that's where they're making their money.
I have yet to give support a call and if they don't fix it I'm switching over to maybe Visible wireless which for the first year is only $15 a month with unlimited talk text data and hotspot.

My other complaint is in order to get the free phone you have to transfer your number well if you don't have another device before you get your free phone what are you supposed to do? Are we supposed to go without a phone for several days or however long it takes? They couldn't give me an answer for that. They just kept repeating that I'll get my free phone after I transfer my number but could not tell me what to do between transferring my number and getting a new phone. That problem really needs to be fixed. And if I have a device that I can use why do I need the free phone? The free phones are older models very little space very little memory very poor camera quality.

Q Link wireless is okay if you really can't afford to pay anything for cellular but just be aware of the downsides.