Kathy M.

Last year I requested AC service, they said no one was available in my area, allowed me to find my own contractor. Replacement was recommended (30 years old) and all of a sudden they found someone to come and their person said they could fix it by gerry rigging it of course. I wouldn't accept substandard work and their cashout was $700 on a $5000 replacement. 2 years ago I called about my free standing icemaker, they couldn't find a technician and neither could I. We kept trying and after a year they sent someone who said they didn't service freestanding icemakers. After several months they sent someone else who said it needed replacement because of mold. What a surprise...it had been sitting a year. For another whole year I kept calling and asking when it would be replaced. I was being told the authorization dept would get back to me, I was even given an authorization number. And guess what, after a year they finally said mold isn't covered so therefore they won't replace it! I told them there was no mold when I first called but after sitting a year what did they expect. I am no longer a customer, I just put my $190 a month away and will pay repairs as they come up. If I could give them -5 stars I would!