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Original order was April 12. I have had several communications with them since. Last week they emailed me saying they have sent another order. When I requested a tracking number they sent me the same tracking number as the first order that is "lost''. I think Jerry's is struggling and therefore messing up while trying to stay afloat. I have requested a refund. We will see how much integrity they have now.
Tip for consumers:
I would choose someone with better reviews had I read the reviews.
Products used:
Have not received shipment
I placed an order 13 days ago. I was sent an email telling me that they would send me a tracking number when the order shipped. I contacted them 10 days later and requested a tracking number and they. Sent me one. UPS says the shipping label was made but the item had not been received by. On day 11, I contacted Jerry's letting them know that UPS does not have the package. Day 12 they responded saying it now showed up at the facility. Day 13, UPS tracking says that they don't have the package. I'm not giving up yet. I will give them another day or two before requesting a refund. Sometimes things do get missed in the scab]Ning process but i think 14-15 days is ample time to go ground through a few states. I don't think Jerry would be happy about all of the bad reviews his store is getting and so far, I am very disappointed.
Tip for consumers:
Caveat emptor
Products used:
Have not received any product and there is no proof of it being sent.
Kathy M.'s review of Jerry's Artarama earned 4 Very Helpful votes
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