Kathy F.

Reservations.com is the the worst on-line reservation company around. There are approx 1700 complaints with the BBB. They are able to make it appear that you are making your reservation directly with the hotel. They state a low nightly price and when you hit the reserve now button, you realize that you have not booked directly with the hotel and the price is significantly higher. When you call them, they hang up on you if your stay is not within 7 days so you have to call back and lie to speak to anyone. They will not explain why the rate is higher than advertised and then they charge you $20 to cancel. The complaints at the BBB are all pretty much the same. This company should be shut down.