Kathy D.

Ordered 7 tops May 25th. The first 6 tops arrived June 9th. All are materials that you feel cheap and you can see thru. I tried of every top and all of them do not fit. Their sizes are so way off. But ok, I can return them right? Contacted support on their website since no phone number to call. They said I needed to wait until the last item arrives to return them. I asked if the final item can be canceled since it was on back order. They said no it was already in process, whatever that means. So ok, I think wait a few more weeks. Well receive an email with a China tracking number. Keep checking when I don't get anything for US tracking number. Finally I ask the support team again about the shipment I did not receive yet. They said that it was shipped no priority since it was a second part of the order and it would take time to be delivered but they can't track it past that it entered the US from China but to give it until 8/7 to ensure it doesn't get delivered. So now 8/10 and still no delivery. Added another message on support to ask how to return the 6 I did get again. Now waiting for response. A bit ridiculous for an order to take this long getting resolved. If I had known it was shipped from China, I would not have ordered at all. Be aware when ordering from Dress Lily. I will not order again and just hope to get my money back.