I wish I'd read the reviews before I placed an online order with Nordstrom's rack. Ordered a pair of Frye boots and they have been giving me the run around for nearly three weeks. No delivery updates online for 10 days. When I call customer service (5 times so far), I've got responses stating the package will be delivered today, or it will be delivered tomorrow, or it will be delivered in three days. I'm tired of the run around and I just want my money back... NEVER AGAIN!