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"The dress I purchased was clearly not the same measurements as supplied on-line. It took a lot of back and forth (ordered May 10 - resolved Oct. 14), photos of all the packaging and the dress with measuring tapes showing the difference, but they did deliver a replacement - in fact, TWICE, since the first replacement was exactly the same as the first dress. So, customer service came through, but you will need to be persistent. Kudos to them, but honestly, they must have a very difficult time dealing with merchandise that is not factually represented. I had to guess at the replacement size to send me. Fortunately, I guessed a size close enough to fit. Its label is two sizes larger than what I normally wear! Apart from that, the dress is lovely."
Tip for consumers:
Keep ALL packaging until you are satisfied. And be prepared to wait a long time. Be persistent.
Kathryn N.'s review of Banggood earned 3 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Kathryn N,
Thanks for choosing Banggood and so sorry for any inconvenience caused.We are gladly to hear that you are satisfied with the final solution.We have professional photographers to take photos for our products. But there might be a little bit difference due to different monitors.We will try our best to minimum the difference and reflect the quality problem to related supplier. About the size chart, we will revise it according to cusotmers' review. Thanks for your kindly understanding.
Best regards,
Banggood Team