Kathryn L.

I have been a happy owner of Worldmark for 20 years. They just put in a guest pass policy which I understand because of the many members who are using them for VRBO's. However, my family planned a last minute trip right before we went into quarantine. I put them in my son's names and was charged the $100 per unit for their 3 units. At the last minute our son's could not go because of problems at work because of the virus. I had to change the guest passes from my son's to my daughter-in-laws names and was charged an additional $100 per unit to change the name. Ridiculous! When I talk to people they just say, "Well, it is the policy." Maybe they should think about that policy. Is is fair for their owners? From a furious owner!