Kathryn J.

I was about to click to place my order. After reading your reviews, I deleted the order. I won't be doing business with you, until you tighten things up, put a firm moral clamp down on your fairness with customers philosophy as pertains WHAT PEOPLE PAID FOR SHIPPING, HOW SHIPPED, only to have you go in APART FROM THE CONSENT OF HUMAN CUSTOMERS PAYING YOUR PAYCHECK, and you recharge their credit card with outrageous shipping fees, yet, as I can tell, you do not get merchandise shipped in a timely manner! Therefore, I am AFRAID, as a potential customer, to choose you as my outlet. You have such great potential. Learn from Amazon a few things about the moral principles that really keep a business going by building a fantastic reputation of trust, promptness, etc. You guys are smarter than this. Either change, or the ground below you will begin to quake, and your business may not go down right away, but your reputation will one day catch up with you and end up shrinking you--possibly to nothing? Change is painful. Yet, if you really want to be a lucrative long term business with an excellent reputation, doing it by literally "tricking" ordinary hard working citizens out of money through your current schemata of believing you'll make the best profit if you play about with the shipping--to include the very rude, horrifying punch to the solar plexus of shipping, say, 100 small purchased items individually, even though they are all going to the same human being and their business address. That is a shrewd way to make a huge profit, yet is that real business? No. That is as near to "scamming" as there gets. Being "known" as a company who scams people out of money through non consensual shipping methods, horrifyingly rude shipping methods, and packing methods that have a large percentage of reviews furious over everything ordered from you arriving broken, then having to go through planets aligning to do a return PLUS, turning around and charging your loyal paycheck contributers 15% return fee FOR YOUR SLIP-SHOD PACKING ERRORS? Hint: when you hear the same few complaints again and again, FIX THEM! PLEASE. I would like to one day be able to shop here. Till then, happy trails, Entertainment Earth! I hope you come to your moral senses, because you have a really good thing going. So good, it is literally pons asinorum for you to "cheat," period! These errors of yours aren't Einstein Science. They are easy to fix, yet--painful, because being principled and learning to live by moral values is about as hard as nails as it gets. Yet, it is precisely how you BECOME who you are and how your business reputation is built.