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In the last year I have purchased three rings, stud earrings, and a cross necklace. All were from the Bella Lucie Brand. All were Sterling Silver with rhodium coating. Within two months all jewelry was black, dull, ugly. Soap and water cleaning did not help. I did not contact customer service because I had no info about the products. When I find an inferior product, I never use that company or brand again. What a waste of my money. So they HTC just lost another customer.
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Hello Kathleen, we pull up accounts via your phone number and all of your order history is stored on your account so by calling in we would have been able to help! We're sorry that your pieces turned as they did, but we do offer repair and cleaning services if you ever need them in the future. You can reach us and ask for more information by calling us at 800-619-3000 or via email at customercare@jtv.com.