Kathleene D.

Have ordered thru LA Bite for years and always with great results! Recently Grub Hub for Work bought the service. Customers were led to believe that all would remain the same. Last night I ordered as I so often do. A mistake was made in my order. I very politely called to let them know, and offered to make an additional order in order to receive what was missing, if they would throw in the missing item and not charge me a delivery fee. I told them that I would also tip the driver as usual since the error was not his fault. I always tip 20%, btw. I was rudely told via Holly on live chat that they would do it for me this once, since they aren't supposed to be delivering to me any way, since I am not a business. I, again, politely asked if I could call and speak with a manager on the phone to help me understand. I called and spoke with Donald? Or Daniel? No matter. He told me that he was documenting that he was telling me that they could not deliver to me. Did not apologize, nothing. I attempted some humor but he was quite simply, humorless. I mentioned that they had not communicated that clearly with existing customers. I also mentioned that while I do work a "regular" job, that I also do work out of my home, so why could't that be said to be a business location? He said that he thought someone at corporate actually went around to check out the existence of bona fide store fronts! Of course, I had to laugh at that thought. Further, the minimum for most deliveries is $15. Some are $40. If the order meets the minimum, why can't they deliver? I am within their geographic boundaries, of course. I was told to use grubhub.com which is extremely limited and virtually useless. What AWFUL customer service! So missing LA Bite. If I could have given a "zero star" I would have. I guess the fact that they answered their phone earns them "one star".