Kathleen C.

I paid my money and iired to contact a potential caregiver. I spent a lot of time trying to figure out how to make the contact. I thought that setting an appointment meant they would call me. Then realized they had replied to accept the time for me to call them, but care.com did not notify me of their reply. I tried to phone, but got a message referring me to me profile to see if I was using the correct phone number. I finally figured out that I have to unblock my number to use their system. Now I have no way to make another appt with this person for a phone call. The website has no clear instructions about how to proceed and their email responses to questions are useless and appear to be canned responses that do not reflect the questions asked. They will not refund my money. Stay away. It is a scam.