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Kathleen A.

Massachusetts, United States

Contributor Level

Total Points
161
0
1

2 Reviews by Kathleen

Lord+Taylor

  • Lord+Taylor

“Shop at their site at your own risk, if you can afford to lose money”
2/21/24

I ordered a cotton purple turtleneck from Lord and Taylor on 2/18/24, paying $25.98. On 2/20/24 I received a brown & white checkered button-up shirt, instead. When I contacted their Customer (non) Service I was instructed to send it back which cost me $17.94. I should receive an $8.04 refund. It would seem since their company made the mistake I should receive a full refund!

Tip for consumers:
That they make you pay for your return even if it was their mistake.

Products used:
None

Service
Value
Shipping
Returns
Quality
Lord+Taylor product 0
Lord+Taylor product 1
  • Comments (0)
  • 258 Views
Helpful  (1)
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Omega Walk

  • Omega Walk

“Easy”
10/11/20
Verified site experience
Reason I chose this business:

I am an RN on my feet all day. I have flat feet. They mention arch support & look comfortable.

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