Check the reviews on QVC.com for a 10" Fire tablet and see how many people DID NOT receive their free case AND are frustrated with the lack of customer service! They blame everything on the post office and when you call them out on that they just stop responding. Never got my case. They never printed it. They never dropped it off at the post office. However they created a label and then blame it on the post office for not delivering something they never received. RIDICULOUS! It's been WEEKS!