During the state of this world we were unable to leave our state and the destination state was on lockdown. We could not goon our vacation. No refund given! Not even a partial! This is unacceptable and poor business. I would give negative 5 stars on this process from the beginning. The room couldn't even be verified until 2 weeks before the date. A week before we were on lockdown. It's not a sit i would recommend to the devil